Over the past couple of games we are aware that there have been some issues with the commentary which is broadcasted to our iFollow subscribers.
As a club we are looking into the issues that have arisen during the last two home games with the utmost of importance and we continue to endeavour in bringing the best quality service and of course content to the iFollow subscribers in the UK and overseas.
Club Chief Executive Officer, Liam Scully commented: “We are sorry to discover the issues that have recently affected the service and please be assured that we are working with all parties involved to ensure these are resolved as soon as possible.”
In the meantime if you do have any issues with the iFollow service please be reminded that the Imps iFollow is managed by the EFL’s partners, Realise and Neulion, who provide the following support services.
• Email: firstname.lastname@example.org (manned 8am - 10pm, 7 days a week)
• By the live chat tool available on EFL Digital websites (manned 8am - 10pm Mon-Fri and match/event days running 3 hours before the match through to 3 hours after)
Please feel free to copy email@example.com in to any emails and our media team will chase on your behalf if necessary. We also welcome feedback on content.