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Club News

Imps Achieve Family Excellence

26 April 2019

We are proud to announce that the club have been awarded the EFL award for Family Excellence.

It’s been a record year in the EFL with 63 clubs achieving the award, up from 56 teams in 2017/18, the award recognises continuous improvement and best practice in family engagement across the leagues and supports Clubs’ efforts to attract and retain young fans for the future.

The Imps and all other EFL Clubs received two ‘mystery family’ visits throughout the season, with their feedback and reports determining whether each respective club would achieve ‘Family Excellence’ status. Now in its 12th year, the Family Excellence Scheme is an ongoing consultation programme, which aims to drive continuous improvement and best practice in family engagement across the leagues. 

Lincoln City Marketing Manager, Jake Longworth, is proud that The Imps have picked up the award as a lot of hard work and dedication continues to be done to improve the matchday experience for supporters, of all generations at Sincil Bank.

“We are really pleased to achieve the Family Excellence Award this season. As a club, we realise how important the family experience is on a match day and we are constantly looking for ways to improve in the University of Lincoln Fanzone and family area.

While we are proud to accept this award, the hard work and dedication of the staff doesn’t stop here. We’ll continue to work as hard as possible to give all supporters visiting Sincil Bank the best experience we possibly can into next season and beyond.”

EFL Chief Executive Sean Harvey said: “It has been fantastic to see the continued dedication and improvement made by EFL Clubs in offering engaging matchday experiences for families. More Clubs than ever before are being recognised for offering true family value and a consistently high level of service and innovation, with the EFL’s long-running Family Excellence Scheme helping to produce positive and impactful change across the leagues, while driving a real focus on the overall matchday experience.

“I would like to congratulate the Clubs that have achieved Family Excellence status and those that have been awarded Gold status this year. We look forward to continuing our work with Clubs to help drive change, and support the continued effort to attract and retain future generations of supporters.”


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